Does the annotate Viewer have a size limit? My user tried loading an image that is 1.3 GB and recieved the following error: Image file not supported.

He tried a smaller image (13,536 x 8820) and received a different error: An unexpected parameter vaue was passed to a method or property.

The system that he was using was upgraded to XP-64 and he was trying to see if the operating system showed system improvements dealing with large imagees.

Thanks!
Stacy Schulze

The first error message seems to indicate that DotImage doesn't recognize the file format. Neither image seems to indicate that the image is too large. I would expect an out of memory error in that case.

DotImage does have an image size limit of about 500Mb or so depending on how fragmented the memory in the process heap is. We do not have a 64-bit version of DotImage, so I would not expect there to be much of a difference using a 64-bit architecture.

What type of images are these? If it's a TIFF, could you show us what's in the header?

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Bill Bither
Atalasoft

I've also got serious problems with some TIFF files, which are about 30MB. Other TIFF files at 180MB can be read. What exactly within the header should I have a look at? Are there some types DotImage doesn't support?

Image was saved by Photoshop it seems.

 

Thank you,
r.

 

 

 

If I open one of these strange TIFFs with IrfanView and save it again EXIF metadata - if present - is lost, but the file can be handled by DotImage. There seems to be a difference in format indeed. 

 

Any ideas?

 

The best thing you could do is open a support case and attach one of the images to the case.

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Glenn Chittenden Jr.
Atalasoft Development Team

FYI: this helped:

 

If you have a line like: Atalasoft.Imaging.Codec.RegisteredDecoders.Decoders.Insert(0, new RawDecoder());

then try changing it to:
Atalasoft.Imaging.Codec.RegisteredDecoders.Decoders.Add(new RawDecoder());

to add the raw decoder later in the list than the tiff decoder.