Today I received a call from Salesforce's VP of Development, setup by my customer success manager.  He asked to remain un-named for fear of being bombarded by reporters, so I will just refer to him as ''He'' in this article.  The conversation was very informative, developer to developer.  He didn't mind me posting the information ...

Apparently CNET News took some interest to my blog posting on the salesforce.com outage Monday.  Looking back at my article that's getting this exposure, I'd like to clarify a few things.  Salesforce.com has been a big help to our business.  Prior to salesforce we used a home grown system that was a nightmare to keep up to date ...

Sales force and customer service automation is as critical a business function for small ISV's as it is for large enterprises.  It allows us to manage the thousands of customers and leads that a business generates, automating tasks, managing sales, and customer service functionality. We use salesforce.com and have invested a lot of time ...