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Technical Support Options

Atalasoft offers free support with every toolkit purchase, and gold support which can be purchased with the SDK or separately after the SDK purchase.  All customers will receive three months of free Gold support with the purchase of any SDK with the chance to renew for a year. Customers must have a license of the most current SDK version to purchase or renew a support contract.

  Free Support Gold Support
Customer Self Service
Community Forum Monitored by Staff YES YES
Access to Knowledgebase YES YES
Web Based Support
Email/Web based support (response within 3 business days) YES  
Priority Email/Web based support (response within 3 business hours) NO YES
Phone Support
Unlimited Phone Support NO YES
Upgrades
Access to hot fixes (ie. 1.0 to 1.0a) YES YES
Free Minor Upgrades (ie. 1.0 to 1.1) NO YES
Free Major Upgrades (ie. 1.0 to 2.0) NO YES
Priority HotFix turnaround time for reported bugs NO YES