Support

• Standard Support grants access to all our online resources including the Knowledge Base, Community Forums, as well as full access to our Support Portal and Tutorials. Response occurs typically within 3 business days with standard support, and each question submitted to the portal is addressed to the best of our abilities.
• Gold Support has the same benefits of standard support, but gives you:
  • Phone support from 8:00AM EST to 7:00PM EST, M-F excluding holidays
  • Very quick response times to the support portal cases (often immediately).
  • Free upgrades during the duration of the contract.
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DotImage Training and Education

Search our Knowledge Base and Forums for FAQs and articles, watch our Tutorial Videos, or attend a Weekly Webinar.

Support Portal

Our customer support portal system accurately tracks your case and is automatically routed to an engineer. Response times are within 3 business hours for gold support subscribers during business hours, and within 3 business days for standard free support. When an engineer adds a comment to your case, you will receive an email notification. The status of your cases can be accessed from the portal and you may close or reopen existing cases. We use this system as opposed to email because it's easier for us to track the case, route it to a different engineer, and the system works regardless of SPAM filtering on your or our servers. Your cases are only visible by yourself and Atalasoft engineers.