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PLEASE NOTE
Atalasoft is currently aware of an issue with our case system where replies containing more than 4000 characters appear as if they have been posted but are not being delivered to us. If you experience an issue where you made a longer note/reply in a support case and we never got back to you, please consider attaching the long content as a text file attachment to the case and reply with a short note indicating you had made a longer reply we may not have seen. We are actively working on this issue
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